The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. Finally, navigate to the admin settings and reboot your Virgin Media box. • Switch the hub back on at the power. In either Mode the red power light is an indication of over heating and most not be ignored. I have tried switching it off for a few hours to let it cool down, that made no difference. Wifi: Indicates the wifi is on and working. You can find information regarding Volt bundles here you can also call us on 150/ 0345 454 1111 and we'll be happy to go through details with you. Tried re booting and still constant red light. The hub’s network log is monitoring the broadband connection between the hub’s built in cable modem and the CMTS, it has nothing to do with wifi, which is the wireless network in your house between the hub and your own devices. • Turn the power switch off on the back of the Hub. Find out what all the different lights mean on your Virgin Media Ireland Hub. The On switch can be used to turn on the box. On our wavelength. Check out the envelope in the top right hand corner, for a private message from me. Hi, My virgin WiFi Hub 3. . Sign in . • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Flashing red and white light. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). BD20. Let us know and we can go on from there. on 06-09-2023 19:13. and the orange light is still on. To reset: press the button and hold it for more than ten seconds. In normal operation the power light will be on and the connection light will be off. Virgin Media is a telephone operator in the UK that provides television, internet, mobile and fixed-line services. We have a flashing green light, and a solid green WiFi light. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. The wireless and power lights should start to blink; Next, hold the WPS Virgin Media button on your hub until the light starts blinking, this will copy the details from the hub to the booster; When this stops blinking and goes off the copying process is complete, the power light will stay on. If the lights indicate a problem, try the next. Tech Chatter. Meaning of Different LED Lights on Virgin Media Hub Virgin Media offers a range of cost-effective and feature-rich Hubs, including Hub 2, Hub 3, Hub 4, Hub 5, and Hub 5X. Do a simple reboot switch off at the mains for 15 sec and switch on give at least 15 for the reboot to preform. Hi, The light at the bottom of my Hub 3 has been changing colour during the past week or so. 1. In this article, we will discuss the meaning of the lights on a Virgin Media Hitron router. Virgin Media customer service can be. When your Virgin Media router lights are flashing green it means the router is updating its firmware. Blinking blue wan light on virgin hub. The router restarts, using your existing settings. Have you tried the below? • Turn the power switch off on the back of the Hub. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. The network says that Intelligent WiFi Plus can make a home network up to three. Its in router mode. The Virgin Media Hub is offered as part of its Gig1 broadband package. Those green lights on the Hub indicate it had lost its connection. Didn’t even know the reset button was there. Options. All in one super nifty tool. Go to the Network & Internet settings of your device. Red light on a Virgin Media Hub 4 The red light indicates that there’s no connection to Virgin’s network. All wifi devices will now need reconnecting to the best SSID at each location. Hi, my hub3 has had a solid red light for the past week or so instead of the normal white light. . Please report back with the result. I have: - turned it on and off at the wall. 2 Comments The Virgin Media Hub 3 is one of the older routers in the fleet now, but there are still millions of them in people’s homes. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. The Hub should now operate normally. 168. If it is more "magenta" . Hub 5 blinking green base light. On a Hub3/4/5, you could first try separating the SSID's of the 2. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHeart flashing virgin media box. Thank you. Flashing White – Booting/Connecting. If this fails to resolve, then choose. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. From top to bottom, this is what the other lights on the Super Hub mean: The “Traffic” light: If this is twinkling blue or green, everything’s working. Router now has a permanent orange light on front. Reply. Seen lots of chats/threads about this but all with different answers… the hub is not hot (barely warm) and have tried a reboot but no change. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Hitron router guide. I have tried switching it off for a few hours to let it cool down, that made no difference. on 31-12-2022 12:53. Installing new equipment, such as a new router or set-top box. . Virgin media hub 3 lights meaning; Virgin media is one of the largest telephone operators in the United Kingdom. Hello, My virgin WiFi Hub 3. can please look into this. Options. Why is my Virgin Media light orange? There is a light on the Hub 3. Post up a photo of the booster and lights. Why is there no light on my virgin box? There are a number of reasons why you might see no light when you turn on your Virgin Media routers. and tells you of more local issues down to street cab/ postcode level. Understanding Your Router Lights. Step 2: Turn the power off. on 17-10-2022 00:18. I logged into my virgin media account by typing in my gateway into internet explorer and then using the password on my router. We would like to show you a description here but the site won’t allow us. Virgin Media Forums Agent Carley 0 Kudos Reply. • Switch the hub back on at the power. Hello, everybody, i have question regarding my router and internet, i have set my router and tv box up and i have the virgin 360 box and my router light has been orange since i set it up 2months ago, it says in the set up guide the light should be white which mean everything is running right, does the orange light mean i. It has done for over a couple of hours now. A solid amber light shows. If it's still red then you need a replacement hub via a VM engineer. Here’s what each one means. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. I have had a solid red light on my hub for over a week. Here you’ll find all the help you need for Virgin Media related problems and issues. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. The flashing yellow light on Virgin Media equipment indicates that there is an issue with the service. Flashing lights and nothing further on tv. Hello Ewelina1, many thanks for reaching out on our help forums and for your first post here. But in most cases, a green light will mean something else depending on which light is green. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). These Hubs are equipped with LED lights that serve different purposes, such as indicating power, internet connectivity, wireless activity, WPS (WiFi Protected Setup), and LAN. Meanwhile the Wi-Fi drops out the same amount of times. and the orange light is still on. One of them has a red light, the other has an orange (amber) light. This article will explain how to go about claiming a refund and what to do if there is an issue with your refund. - checked all cables, switches etc for loose connections. Checked with Virgin Media site (and the automated telephone line) both saying there are no issues in the area, but when you connect to the Hub. There are two notifications in my VM app: 1. My box’s starting button has been constantly flashing white and red. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Claim up to three (if needed) with our WiFi guarantee. Hey I’ve just set up my new broadband Hub 3 router and although I can connect to the device, the display is an orange light instead of white. Virgin Media Hub 4 Lights can be tricky to get to grips with, so we thought that this would be a good time to show you what they all do. After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. It could be that there is an interruption in the connection, a fault in the line, or a problem with the box itself. With this knowledge, you’ll be better equipped to diagnose. The power light of the Virgin Media Hub 3. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Re: Red light. Thanks for posting and sorry to hear you're having some issues with the hub. I think the V6 was just an unlucky victim - the red button wouldn't work (and may lock up for a while) without a working broadband connection. I have a solid red light on my hub, it's hot and I can smell a burning plastic smell. Please follow the below steps. It means there is an issue with your connections even though the Virgin Hub 4 is on. If the light is red, it means there is an issue with your internet connection. When looking for ways to fix an issue, rebooting the device is always the first solution. Red light on Hub 3. Joining in. 1), navigate to Advanced Settings, Wireless, and disable the WPS options. Green Light. Virgin Media employs around 12,000 people directly in the UK and is part of. If there is an area fault, VM won't send a tech until it is fixed or they may book one for you and another part of the VM system might automatically cancel the visit while any general fault is in place. I have a new virgin 360 remote, it has stopped working, and only just flashes white. Hub 5 Plugged In - No Lights. . Red Light. Chatter and natter. Each morning on the Virgin Media router denotes a different feature of your broadband connection. Router has a solid red light on. Ensure that the hub is in an open space and not overheating and reboot it. on 14-03-2023 08:17. Power Light The power light on the Virgin Media router indicates. I do not work for VM. 1 ACCEPTED SOLUTION. Check that all the cables connect firmly into the TV box and your TV. The red light indicates that there’s no connection to Virgin’s network. Networking and WiFi. In this article, we will cover the meanings behind the various lights on your Virgin Media router, including the Virgin Media Hub 3, Hub 4, and Hub 5. Wi-Fi / arrows) apart from the phone symbol which will flash red before eventually turning green and all three symbols disappear (the green phone symbol is the last to turn off). White power light is on and Internet lights are blue. Select the network you wish to connect to and enter the Wi-Fi password if prompted. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. It's connected to the Internet, and is providing WiFi through 2 pods too and multiple devices. The power-indicator LED on the right, and then the "network connection" warning in the middle. 1, sign on and put it into modem mode. To check the connection, try disconnecting and reconnecting the router, or restarting it. White power light is on and Internet lights are off. Do this now if needed, as it's a £25 fee if done later. For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi. 0 is constantly showing orange light. For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi. If it is red, that means there is a problem with your internet connection. • Switch the hub back on at the power. Pairing in AP mode and EZ Pair (on the bulbs - no option on the plugs) Turning off smart Wi-Fi/Channel Optimisation. No lights are on. If so have your account and area number handy, and the hub serial number. I've just rung up trying to renew my contract which expires next month. What lights should be on Virgin Media Hub? When you connect your Hub to the network, the internet light will be off. 0 Kudos. Now when I got home today I was met with no internet and a Red - 5239893. Virgin Media Super Hub 4 Lights. How do I know if my virgin WIFI is working? If you have a problem with. Best done from a wired connection. I followed all the instructions in the forum: switching it off for a while to cool down, we have done to pinhole reset fir 30 seconds. Hold the minus button on the front of your V6 box down for 10 seconds. 0 (or Super Hub 3) shares the same vertical form factor as its predecessors but adopts a more industrial, harsher, utilitarian design. In this article,. Flashing Red – Updating firmware. I'm sorry to see that you have the red light on the hub after following the recommended steps to resolve this. 19-05-2021 10:33 - edited 19-05-2021 10:35. i’ve tried pulling the plug out, turning off the mains and pulling the lead out of the hub to try and reset it but nothing has worked. wifi speed is what it usually is. Virgin Media, your CMTS provider, must reset your connection if it is not working. The Hub should now operate. We’re updating your 360 box from today. The. Here's what each one means. The service status in our area shows no issues. I've popped you over a private message (purple envelope, right hand corner) to get a few more details so I can arrange an engineer. In this article, we will cover the meanings behind the various lights on your Virgin Media router, including the Virgin Media Hub 3, Hub 4, and Hub 5. Joining in. not sure if this is normal or not. Best done from a wired connection. Tuning in In response to Carley_S. Wi-Fi Bands Getting the most from your Wi-Fi. Two LEDs on each RJ45 LAN socket (left = amber. 2) Then also try the “free & automated” Service Status number - 0800. The Virgin Media hub lights have a meaning, and understanding that meaning can make troubleshooting internet problems much more straightforward. I have checked all connections and rebooted several times but still the same. Choose an option below to help you make the most of your new service. In order to have this rectified, we'd need to. On a Hub3/4/5, you could first try separating the SSID's of the 2. All in one super nifty tool. • Turn the power switch off on the back of the Hub. VM will not dispatch any technicians while an area fault exists. The “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. After it, click on the WPS. 02-02-2023 02:25 - edited 02-02-2023 02:25. Most likely this is a failure of the multi-colour LED control circuitry, but because this light is also the overheating indicator when red, it isn't acceptable to have the LED malfunction. This is worrying as atm we’re working from home. Get the Hub ready by connecting the wires. Thanks for posting and welcome to our community 🙂. There are a few things you can try to fix this issue: First, check to see if there are any scheduled maintenance windows or outages in your area. Red light on a Virgin Media Hub 4. It should then pulse slowly as it connects to your Hub. Have tried resetting the hub but issue persists. I have read that a replacement is needed but can't get hold of an actual person to speak to 😑. Connection across the house has been worsening over the last few days. Hi hope someone can help , my V6 tv box has a constant red light for the last few weeks , ive looked on line and it says it could be over heating but its not that hot to touch , i have tried switching it off for hours at a time but when i turn it back on its still red. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). Red Light. White power light is on and Internet lights are flashing. Depending on the age of the hub eventually white light can fail and red becomes default. Sounds like the cable is disconnected either in the Omnibox outside, or at the street cabinet. One thing to check is make sure the box is set to fast start or active start. Try our TV troubleshooting tool now. I am going to send you a private message. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Understanding the TiVo box lights. 4. Had the hub for a good few years. Another potential fix for the flashing green light problem is resetting your Virgin Media hub. A red light means there is an issue with your connections even though the Hub is on. My understanding is that this means it's downloading an update but, at the time of writing, it has been about 8 hours. When the connection light is flashing red and the power lightWe would like to show you a description here but the site won’t allow us. The Hitron router has a range of lights that indicate the status of the connection. Flashing Green – Booting up. Flashing green arrows. Red flashing phone light. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). Virgin Media has gone down on Tuesday morning - leaving web users furious. - pressed reset button for 15 seconds. Had my Internet completely drop. the latency has gotten worse though. Not applicable. If you are using WiFi you may also find this light comes on if the WiFi connection is lost. Options. It’s like a. I’ve checked all the connections and they all seem ok. on 24-07-2022 14:45. Hi all, can anyone please let me know all what is included in this bundle, and how much would you expect to pay approx. Hi my virgin hub 4 has suddenly started to flash blue so Iv got no internet, I have restarted it but it’s still goes back to the blue light I need help to get my job 4 back up and running Has anyone had this problem before?The only way it works now is to connect it via Ethernet cable. just in the past hour my HUB 4 decided to develop the white light of death. I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. Sorry to hear of any concerns the constant red light on your hub may be causing you. you would have to do self help or call customer service. 0 Model VMDG505 / TG2492LG-VM, and modified the connection to our phone network to run through the hub. If there is no light coming from your device, these are the steps you will need to follow. 168. 2: Press "info" from a live channel and scroll to the bottom panel. my router has had a red light on for over a week now. 168. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. The wireless and power lights should start to blink; Next, hold the WPS Virgin Media button on your hub until the light starts blinking, this will copy the details from the hub to the booster; When this stops blinking and goes off the copying process is complete, the power light will stay on. But fear not, as Virgin Media WiFi Troubleshooting does not have to be difficult. The “Ready” light: This LED shows that you’re connected to the Virgin Media network and should be on 24/7. So you won't have to worry about running out of space to store all your favourite TV. Please advise. It should then pulse slowly as it connects to your Hub. I have already done a power down of the router and a 60 second reset as advised on previous forums,. 0) is showing a red light. The Virgin Media Hub is offered as part of its Gig1 broadband package. Tuning in. cdias. Options. Hi . Step 1: Look at the back of your modem. When the connection lights stop flashing your Boosters are paired. I have tried: Turning off 5ghz on the Hub settings - and tried to just use 2. Leave it 10' or so to stabilise and then your passwords/passphrase for both the Hub settings and the Wifi networks will revert to the two printed on the Hub sticker on its base/side/card. Anonymous. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Options. This simple. However, from time to time, some of these services may encounter technical issues. . Red. The Virgin Media Hub 3 is a wireless router that is used in many homes and businesses for internet access. It is in an airy space; I've reset; I've rebooted and turned off for 10 minutes. Alex_Rm. . Won't connect. The legacy TiVo has 6/7 LEDs if you include the recording lights. Bottom – WLAN (green/blue). 2) Turn off the hub and disconnect any Ethernet cables. on 07-01-2023 13:02. Options. Options. and tells you of more local issues down to postcode level. My old Tivo box was faulty so I got a new V6. Start by checking the power light. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Switch on the power button. It blinks white when the router establishes a connection. Some users on the Forums are reporting days to complete for whatever reason. 1 ACCEPTED SOLUTION. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. on 06-11-2022 18:30. All lights on my virgin hub are solid green apart from the two inverting arrows under the wifi symbol. This process can start again if there’s lots of interference. No downtime reported in our area either. Make sure all cables coming into and out of the Hub are pushed in firmly. SpeedHi My internet connection went off last night. Doesn't matter where I plug it, near or far from the router. Hi clairelb444, Thank you for reaching out and welcome back to our community, sorry to hear your Router light is Red and that it appears to be hot, so I can help I will send you an invite into a private chat, once received please click on the purple envelope to accept. When the power light is solid white, it indicates that the hub is on and working correctly. My broadband and WiFi are working perfectly. 0. My phone line is connected to the hub since early November. If you move the Pod too far away it will loose connection. After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. Stay safe online. Provide 10 minutes for it to do any required updates. Any advice guys. Hi Smurf_smith, thanks for the message and welcome to the forums. Switched On Families. The orange (amber) is just the LED showing it's age, they do tend to change colour, the same with the lights on the hub 3. Go to solution. White power light is on and Internet lights are off. The lights are: Power: Indicates the power is on and the router is working. We live on a bungalow so all ground level pods. Your Hub 4 has four lights and the configuration that they represent on your hub shows you exactly what is going on with your current network status. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. If the Hub is in a clear area and is cool to touch and the red power light remains on the Hub must be replaced. I called the VM helpline and I got an engineer appointment for 4th of September. What colour light is hub 3 supposed to be as mine is a constant amber. White power light is on and Internet lights are blue. Call equipment activation on 0800 953 9500. Joining in. Your network has been fixed Otherwise noth. This means that the Hub is probably switched off, or the wall plug is, or both. The lights will blink when the wireless access point is operating normally. It means there is an issue with your connections even though the Virgin Hub 4 is on. There's no official status of an orange light on the Hub 3. Make sure that the cable is well connected to the splitter. You'll see from the block diagram below (when the image is approved) that there is no environmental circuitry. Appears to be working normally but I would say a little warm. I didn't need an engineer to come as I had the. Joining in. Some users have had similar problems after an update and then the problem goes away after another update. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. shirleykitcher1. No matter what I do the original pod won’t connect to the hub wirelessly. • Switch the hub back on at the power. I have switched it off and on and reset it a few times. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. before with wired i was getting about 20-24 ping. 0 provides essential information about the device’s power status. Lights on the Hub Modem (white) Rebooting The Hub (white) Support for the Hub 2. If you wish, you can choose to protect WPS with an eight-digit pin that has to be entered on any device you’re connecting. Often, turning the power off and on at the wall socket, the broadband Hub or TV box and checking that all the wires are plugged in securely, can get you back up and running. My hub 3 seems to have the two green lights maybe 5-6 times a day. Flashing Red – Updating firmware.